Policies and Compliance
Operating to the highest standards across recruitment, compliance and data security
Our Commitment
We are committed to:
- Treating all individuals fairly and with respect
- Operating in line with UK legislation and best practice
- Protecting candidate and client data
- Promoting ethical recruitment and safe working environments
- Continuously improving our service
🛡️ Compliance & Legal
📄 Data Protection & Privacy
We operate in full alignment with UK GDPR, ensuring all personal data is processed lawfully, securely and transparently.
As a recruitment business, we process candidate and client data responsibly, ensuring it is:
- Collected lawfully and transparently
- Stored securely
- Used only for legitimate recruitment purposes
🤖 Artificial Intelligence (AI)
We use AI responsibly to support our recruitment processes, ensuring all decisions remain human-led and transparent.
AI tools are used to assist with tasks such as sourcing and organising candidate information. All outputs are reviewed by experienced consultants, and decisions are based on skills, experience and suitability for the role.
⚖️ Equality, Diversity & Inclusion
We promote fair and inclusive recruitment practices in line with the Equality Act 2010, ensuring all candidates are treated equally.
We treat all candidates equally and do not discriminate on the basis of protected characteristics. Selection is always based on skills, experience and suitability for the role.
⛓️ Modern Slavery & Ethical Recruitment
Zero tolerance approach to exploitation, with active monitoring, training and supplier compliance.
We:
- Conduct checks on workers and suppliers
- Provide staff training and awareness
- Take immediate action where concerns are identified
👥 Candidate & Workforce Policies
🧑⚕️ Safeguarding
Protecting vulnerable individuals through robust vetting, monitoring and reporting processes.
Our approach includes:
- Thorough vetting and background checks
- Compliance with safeguarding requirements for education and care roles
- Ongoing monitoring of workers on assignment
- Clear reporting procedures for safeguarding concerns
We work in line with relevant safeguarding guidance and expect all workers and clients to share this commitment.
🪪 Right to Work & Compliance
All workers are verified using Home Office compliant processes, ensuring legal working status at all times.
Our checks include:
- Verification of identity and right to work documentation
- Use of Home Office approved checking systems
- Ongoing monitoring of visa or work status where applicable
- Secure storage of compliance records
These checks form part of our commitment to legal compliance and protecting our clients.
📊 Agency Worker Regulations (AWR)
We ensure equal treatment and fair conditions in line with the Agency Workers Regulations 2010.
This ensures that agency workers receive:
- Equal treatment in basic working and employment conditions after 12 weeks
- Access to shared facilities from day one
- Fair and transparent assignment terms
We work closely with clients to ensure AWR compliance at all stages.
📘 Code of Conduct (Candidates)
Clear expectations on professionalism, attendance and behaviour while on assignment.
This includes:
- Attending work as agreed and communicating any absence
- Acting professionally and respectfully at all times
- Following client policies and site rules
- Maintaining confidentiality
- Working safely and responsibly
Failure to meet these standards may result in removal from assignment or termination of engagement.
🤒 Sickness & Absence
We support workers who are unwell while ensuring clear communication and fair management of absence.
Our approach includes:
- Prompt and clear reporting of absence
- Regular communication during time off
- Medical evidence where required
- Statutory Sick Pay (SSP) in line with legislation
- Fair and consistent absence management
- Support where health impacts work
🔁 Business Continuity
Robust systems to maintain service delivery during disruption, including remote working and recovery planning.
This includes:
- Secure data backups
- Remote working capability
- Disaster recovery processes
- Ongoing client communication
💻 Cyber Security & IT Security
We protect systems and data through controlled access, monitoring and secure infrastructure.
Our approach includes:
- Secure storage and handling of personal and client data
- Controlled access to systems and information
- Regular system backups and monitoring
- Protection against cyber threats and unauthorised access
We work with trusted IT partners to maintain secure and resilient systems.
📢 Governance & Reporting
🌍 Our Social Value Commitment
We are committed to delivering positive impact through:
- Local employment
- Community engagement
- Inclusive recruitment
📣 Complaints Procedure
Clear, fair and transparent process for resolving concerns.
If something goes wrong:
- Complaints are acknowledged quickly
- Investigated fairly
- Resolved transparently
We use feedback to continuously improve our service.
🚨 Whistleblowing
Safe and confidential reporting of concerns, with protection for individuals raising issues.
We are committed to operating with honesty, integrity and transparency across all areas of our business.
We encourage anyone working with us to raise concerns about wrongdoing or malpractice without fear of unfair treatment.
Need more information?
Full policies are available on request.
0330 1755 785
info@lynxservices.co.uk