Housing Officer

We are currently seeking an experienced Housing Officer to join a busy housing services team in Rugby on a 3-month contract. This is a hybrid role requiring 4 days in the office and 1 day working remotely.

This position plays a key role in delivering high-quality housing management services, supporting tenants, and contributing to a customer-focused, efficient housing service.

Please note: A full UK driving licence, access to your own vehicle, and valid business insurance are essential for this role.

Key Responsibilities

• Deliver a comprehensive housing management service to tenants across general needs properties
• Provide advice, support, and information to tenants and the public via home visits, office appointments, phone, and written communication
• Support new tenants during their settling-in period, including conducting visits within the first four weeks
• Work collaboratively with internal teams and external agencies to sustain tenancies and provide tailored support
• Assist tenants with budgeting, income maximisation, and accessing relevant benefits and support services
• Manage tenancy-related processes including transfers, mutual exchanges, and succession cases in line with legislation
• Investigate breaches of tenancy conditions and take appropriate action, including legal proceedings where necessary
• Handle anti-social behaviour (ASB) and neighbour disputes, working with partner agencies to resolve issues effectively
• Prepare evidence and documentation for legal action relating to tenancy breaches and ASB cases
• Conduct regular estate inspections and health & safety checks, ensuring housing standards are maintained
• Promote tenant engagement and participation, fostering strong community relationships
• Maintain accurate records, case notes, and reports using housing management systems
• Contribute to service improvement through monitoring, reporting, and data analysis

About You

• Proven experience in a Housing Officer or similar housing management role
• Strong knowledge of housing legislation and tenancy management practices
• Experience managing anti-social behaviour cases and preparing legal documentation
• Excellent communication and customer service skills
• Ability to work independently and as part of a multi-disciplinary team
• Strong organisational skills with attention to detail and accurate record-keeping
• Confident working with a range of stakeholders, including vulnerable tenants and external agencies