HR Casework Team Leader

We’re looking for an experienced HR professional to lead and support a busy casework function within a large, complex organisation.

This is a hands-on role where you’ll oversee complex employee relations matters, support casework advisors, and ensure high-quality, consistent HR advice across a range of sensitive issues.

The Role

• Manage complex and sensitive HR casework including disciplinary, grievance, sickness, performance, and whistleblowing matters
• Provide leadership, guidance, and oversight to a team of casework advisors
• Support and advise at formal hearings and appeals
• Ensure consistent application of employment law, policies, and procedures
• Review and improve casework processes to drive efficiency and service quality
• Work closely with senior stakeholders, trade unions, and external partners
• Contribute to service improvement, policy development, and performance management

What We’re Looking For

• Strong generalist HR background with significant experience in complex case management
• Proven experience supporting formal hearings and advising panels
• Confident managing or mentoring HR teams in a fast-paced environment
• Solid knowledge of UK employment law and its practical application
• Ability to handle sensitive situations with professionalism and sound judgement
• Strong communication and stakeholder management skills

Why Apply

• High-impact role within a complex and rewarding environment
• Opportunity to influence service delivery and improve processes
• Work alongside experienced HR professionals and senior leaders