Senior Insurance Officer

We’re looking for an experienced senior insurance professional to lead on claims management and support delivery of an effective insurance programme.

What you’ll do

• Line manage a Claims Handler and oversee ~400 claims per year
• Drive performance of internal claims handling and manage a third-party claims administrator (PI / claims over £25k)
• Maintain and improve the claims system and processes, ensuring accurate, timely data
• Produce regular MI reports, trend analysis, and financial insight to support renewals/tenders
• Investigate claims, assess liability, negotiate and authorise settlements up to £25k
• Audit claim files and ensure compliance with legislation/FOI/data disclosure
• Provide technical insurance advice and support risk management activity
• Build strong relationships with insurers, brokers, solicitors, adjusters, and partners
• Deputise for the Insurance Manager and lead policy tendering/management

What you’ll need

• 5 GCSEs incl. English & Maths (or equivalent)
• CII Certificate (or equivalent experience)
• Desirable: A Levels or equivalent
• CII Diploma (or equivalent experience)