Maintenance Planner

Job description

About the Role:

Our client is seeking a highly organized and customer-focused Planner / Scheduler to join our team. As a Planner / Scheduler, you will be responsible for managing the day-to-day operations of our maintenance and repairs service, ensuring that all repairs are completed efficiently and effectively.

Key Responsibilities:

• Customer Service:
• Take calls directly from tenants regarding maintenance and repairs
• Provide excellent customer service, resolving issues and answering queries in a timely and professional manner
• Repairs Management:
• Raise repairs and prioritize them by urgency, trade, and location
• Manage operatives’ diaries and allocate workload effectively
• Follow up with operatives to ensure that repairs are completed on time
• Administration:
• Ensure that all repair activity information is fully entered onto the system in a timely and accurate manner
• Assist with arranging pre and post inspections for Supervisors and record
• Provide administrative support for the service as required
• Communication:
• Liaise with tenants, clients, and operatives to ensure that they are fully informed of any operational changes
• Manage customer service complaints and resolve them to a satisfactory resolution
• Teamwork:
• Promote good working relationships with colleagues, clients, and suppliers
• Work on own initiative and as a team member to achieve service goals

Required Experience & Knowledge:

• Call Centre Experience:
• Previous experience within a call centre environment
• Dealing with telephone enquiries
• Customer Service:
• Previous experience within a customer service role
• Customer Service focus
• IT Skills:
• Competent in MS Office
• Knowledge of Kirona DRS and / or TriRiga
• Communication Skills:
• Excellent verbal and written communication skills
• Organizational Skills:
• Organised and efficient administration skills
• Ability to work on own initiative and as a team member

What We Offer:

• Competitive salary
• Opportunity to work with a leading construction and services company
• Full-time temporary contract with the potential for long-term employment
• Ongoing training and development opportunities

If you are a highly organized and customer-focused individual with experience in a call centre environment, please apply today!

Job Type: Full-time

Pay: £15.00-£17.00 per hour