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Customer Service Adviser - Energy Sector

Date Posted: 02.01.2018

Job Reference:

Salary: £16,000 - £18,000

Location: Sheffield

Contract: Permanent

Our client is a friendly, fast growing,  energy company looking for experienced customer service advisers for their Sheffield office. 

Candidates will need

  • strong communication skills, both written and verbal
  • attention to detail
  • good organisation skills
  • the ability to establish and build relationships with customers
  • confidence in using Microsoft office applications

it is preferable but not essential that candidates 

  • have experience within the energy or utilities sector
  • are familiar with CRM systems such as salesforce and futura

Job Responsibilities

  • Demonstrate and maintain behaviours and values upheld by our client.
  • End to end processing of data and exceptions through to successful resolution
  • Manage key data flows
  • Logically understanding the reasons for failures and identifying solutions
  • Resolve normal and complex enquires. Utilise a variety of systems to provide information and help to deliver a first contact resolution to enquiries.
  • Call handling and communication with customers, other energy suppliers and 3rd parties
  • Achieving and exceeding defined personal and department targets 
  • Ongoing communication with all areas of the business to ensure consistency and accuracy.
  • Setting up new accounts, including adding Direct Debit details and monitoring the progress of the setup of services requested.

In return our client offers

  • a friendly
  • working environment
  • Christmas, your birthday and weekends off 
  • Westfield Health
  • Free breakfast on Mondays
  • Free parking
  • Employee Assistance programme

If you are passionate about customer service, interested in working within a dynamic team for a fast-growing energy company, please send your CV 


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